Skip to Content

Can I upgrade my HASP HL PRO dongle keys I already have on hand with your newer library and without sending them back?

Yes, 2DTG can prepare a new license for your key and send you a new file to setup the dongle license. Please notify Customer Service of the upgrade and they will be happy to assist you with the process.

Faq Category:
Dongle Keys

When upgrading from our libraries older than January 1, 2012 will I be required to re-compile our software/code with the new library?

We have changed the structure of the DLL for Data Matrix libraries only, so you will need to recompile your code if you have been using icDMatrix-ST or icDMatrix-PRO decoding products. No recompiling required for other libraries.

Faq Category:
General

Can I request to be billed based on a Purchase Order?

2DTG will bill under Purchase Orders once your company is registered as a an existing OEM customer or has been verified via a valid Dun and Bradstreet number. If this is the first purchase and company can not be verified through the existing business mechanisms we require any order to be paid in full prior to delivery.

Faq Category:
General

Can I request a credit card to be processed manually?

If you have any restrictions or company guidelines requiring non-use of PayPal merchant services you may proceed to checkout and select the payment option "Other". Continue to submit your order and 2DTG customer service reprisentative will contact you to process your order. PLEASE NOTE: for security reasons 2DTG may require a Dun and Bradstreet number for proper verification before manually processing your order.

Faq Category:
General

How can I pay with Credit Card but not with a PayPal account?

When continuing to pay you will be directed to the PayPal payment as an option. When submitting your order you will have the option to checkout without PayPal account. Simply click on the option, "Don't have a PayPal account". Then you will be able to enter your credit card information without registering with PayPal.

Faq Category:
General

I tried to activate license of my system online but I recveived an error message(s): "Could not communicate with server.", "Activation failed. Error Code 2". What has happened and how can I resolve this issue?

This error means that communication port - port 80 (HTTP) - that activation module is using to communicate to your PC is not allowed in your company network. Ask your network administrator to temporarily open this port or use Manual Activation option.
You may also try temporarily disabling any firewall or Internet security software.

Faq Category:
License Activation

Where can I download the dongle key drivers needed for my Operating System?

You can click on the following link and you will find the "End-User Dowloads" for all drivers available: http://www3.safenet-inc.com/support/hasp.aspx .

Faq Category:
Dongle Keys

Can your Protection Suite software be used for protecting document exchange? Does it protect from direct coping?

This method does not provide 100% protection from direct copying. It was not designed to replace regular protection mechanisms, like encryption, steganography, etc. Rather it  was designed first of all for supply chain applications or for any other application that utilizes barcode as “information tag” and "protection" would be a supplemental requirement.  

Faq Category:
Protection Suite

How can I compare the performance of your barcode decoding software against competing products?

Just download required trial version of decoding SDK and our sample images (if you need ones) and run both packages on the same images.

You can also use our On-line Decoder for this purpose.

Faq Category:
General
Taqs:
Decoding

Please give some examples of commercially available imaging devices utilizing 2DTG’s software.

Our DPM Data Matrix decoding module is incorporated in such popular Honeywell Area Imagers as Xenon 1900/1902, Granit 1910i/1911i and Vuquest3310g, as well as Honeywell mobile computers: Dolphin 7800 & 99EX and Dolphin 6500.

Faq Category:
DPM Plug-in
Syndicate content